Executive Summary
This curriculum presents the Certificate and Diploma programs in Tourism & Hospitality Management offered by SDA College. The Certificate focuses on foundational skills for entry-level employment, while the Diploma builds on these competencies to prepare students for supervisory and management roles. Together, they form a progressive career pathway aligned with The Gambia’s growing tourism and hospitality industry.
Part I: Certificate in Tourism & Hospitality Management
Program Aim
To produce graduates with practical competencies and professional ethics for entry-level roles in hospitality and tourism operations.
Learning Outcomes
- Demonstrate operational skills in front office, housekeeping, F&B, and cookery.
- Communicate effectively with guests and colleagues.
- Apply ICT tools in hospitality operations.
- Deliver professional, ethical customer service.
- Adapt to multicultural workplace environments.
Key Modules
- FTH 101 – Introduction to Tourism & Hospitality: Overview of the industry, history, and structure (3 credits).
- FTH 102 – Front Office Operations I: Reservation systems, guest relations, billing (6 credits).
- FTH 103 – Housekeeping Operations I: Cleaning, hygiene, and room preparation (6 credits).
- FTH 104 – Food & Beverage Service I: Restaurant and bar service techniques (6 credits).
- FTH 105 – Basic Cookery & Food Production: Basic culinary techniques and hygiene (6 credits).
- FTH 106 – English for Hospitality: Workplace communication and report writing (3 credits).
- FTH 107 – Basic ICT for Tourism: MS Office and hospitality software (3 credits).
- FTH 108 – Communication & Customer Service: Interpersonal communication and guest care (3 credits).
- FTH 109 – Foreign Language I (German/Spanish): Basic hospitality language (3 credits).
- FTH 110 – Industrial Attachment: 12-week supervised internship (12 credits).
Total Credits: 60 | Total Hours: 720 | Internship Duration: 12 weeks
Part II: Diploma in Tourism & Hospitality Management
Program Aim
To develop graduates with supervisory, managerial, and entrepreneurial competencies suited for mid-level positions in hospitality and tourism.
Learning Outcomes
- Apply advanced operational and managerial knowledge.
- Supervise and manage hospitality teams.
- Communicate effectively with stakeholders.
- Develop and manage entrepreneurial projects.
- Demonstrate leadership and ethical professionalism.
Key Modules
- FTH 201 – Front Office Operations II: Advanced management and yield strategies (6 credits).
- FTH 202 – Housekeeping Operations II: Supervisory practices and sustainability (6 credits).
- FTH 203 – Food & Beverage Service II: Banqueting, catering, and bar management (6 credits).
- FTH 204 – Advanced Cookery & Kitchen Management: Menu planning and food costing (6 credits).
- FTH 205 – Tour Operations & Travel Agency Management: Tour packaging and ticketing (6 credits).
- FTH 206 – Hospitality Marketing & Entrepreneurship: Marketing strategies and business development (6 credits).
- FTH 207 – Supervisory Skills & HRM: Performance management and HR practices (6 credits).
- FTH 208 – ICT in Hospitality II: PMS, CRM, and e-commerce systems (3 credits).
- FTH 209 – Foreign Language II (German/Spanish): Intermediate conversation and guest service (3 credits).
- FTH 210 – Industrial Attachment: 24-week supervised management internship (12 credits).
Total Credits: 120 cumulative | Total Hours: 1,440 | Internship Duration: 24 weeks
Facilities & Resources
Students have access to modern classrooms, hospitality labs, kitchens, ICT labs, and industry-standard training tools. Partnerships with hotels and travel agencies provide practical experience through structured internships.
Quality Assurance & Compliance
The program complies with NAQAA standards, covering governance, staffing, facilities, assessment, and inclusivity. Regular reviews and audits ensure continued alignment with national quality benchmarks.
Approval
This curriculum and annexes have been reviewed and approved for submission to NAQAA by the Academic Board of SDA College.